Roles and Responsibilities 

• Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.
• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials and documentation.
• Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
• Explore ways to scale Microsoft’s offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations.
• Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.

Required Experience/Skills

• Microsoft 365 certification, with demonstratable experience delivering Microsoft 365 solutions in a fast-paced environment
• Significant experience of M365 Administration, including the Microsoft Admin Center
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
• Experience producing high-quality documentation and user guides for the wider business.
• Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions.
• Experience working with third party providers e.g. Microsoft technical support, Consultancies etc.
• Working knowledge of the following technologies: M365 Services & Platform, Microsoft Teams, SharePoint Online, Azure AD.

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